Refund policy

We aim to ensure your satisfaction with every purchase. We know returning an item can be disappointing so we've made the process as easy as possible and allow our customers to return their shoes within 14 days of delivery  through our returns portal

RETURNS/EXCHANGE PROCESS

RETURN/EXCHANGE ELIGIBILITY

  • Shoes scuff easily on hard surfaces, so please try them on carpet to maintain their condition. Items must be unworn, in their original condition, and returned in their original shoe box, which must also be  undamaged. Please package the shoebox within a cardboard box for shipping. 

RETURNS/EXCHANGE PROCESS

  • All returns/exchanges must be processed through our returns portal
  • Your return request will be reviewed within 1 business day and you will receive a pre-paid label in your email.
  • Return labels expire in 7 days

REFUNDS

  • Returns are processed in 2-3 business days after they arrive at our warehouse. 
  • Refunds to your original payment method may take several business days to reflect in your account, depending on your financial institution.

FINAL SALE ITEMS:

  • A small number of heavily discounted items may be marked FINAL SALE and are not eligible for refund, exchange, or store credit.

USA RETURNS & EXCHANGES

  • Exchanges are FREE
  • Returns for store credit are FREE
  • Returns to original payment method are subject to A $10 USD restocking fee

INTERNATIONAL RETURNS & EXCHANGES:

Please note, duties, taxes, and original shipping fees are non-refundable.

  • At this time we are unable to offer international exchanges
  • Returns for store credit or to original payment method are subject to a $20 USD restocking fee