Customer Service

Welcome to Oasis Society’s Customer Service page. We're dedicated to providing you with the best possible experience, whether you have questions about your order, need assistance with a product, or want to share your feedback.

Contact Us

For any inquiries, please email us at hi@oasissociety.com. Our customer service team is available Monday through Friday, from 9 AM to 5 PM PT. We aim to respond to all emails within 2 business days.

Frequently Asked Questions

Before reaching out, you might find the answer you're looking for in our FAQ section. We’ve compiled a list of common questions and answers to help you quickly find the information you need.

Order Status and Tracking

Wondering about your order? You can track the status of your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us, and we’ll be happy to assist you.

Returns and Exchanges

We want you to love your purchase. If for any reason you are not satisfied, please visit our Returns and Exchanges page for detailed information on how to return or exchange an item. Our policy outlines the steps and requirements for a hassle-free process.

Retroactive Discounts
At Oasis Society, we strive to ensure our customers receive the best value for their purchases. To accommodate recent promotions, we are pleased to offer retroactive discounts under the following terms:

• Retroactive discounts are valid for purchases made up to 14 days prior to the promotion's start date.
• To request a retroactive discount, customers must contact our Customer Service team within the 14 day window and provide proof of purchase, such as an order confirmation or receipt, along with the details of the promotion.
• Retroactive adjustments will be issued as a refund or store credit, depending on the original payment method.

Please note that this policy applies only to promotions hosted directly by Oasis Society and excludes third-party sales or promotions.

If you believe your purchase qualifies, please contact our Customer Service Team within the 14-day window, and we’ll be happy to assist you!

Price Matching Policy

 While we appreciate your interest in competitive pricing, we do not offer price matching with boutiques or other retailers carrying our brand.

Each retailer operates independently, setting their prices based on unique factors such as location, operating costs, and additional services. This allows us to maintain the integrity of our pricing while delivering the high-quality experience Oasis Society is known for.

Feedback

Your feedback is important to us. It helps us improve and continue to offer the best products and services. If you have any suggestions or comments, please let us know by emailing hi@oasissociety.com.

Thank you for choosing Oasis Society. We look forward to assisting you!