Customer Service Inquiries

Customer Service

Welcome to Oasis Society’s Customer Service page. We're dedicated to providing you with the best possible experience, whether you have questions about your order, need assistance with a product, or want to share your feedback.

Contact Us

For any inquiries, please email us at hi@oasissociety.com. Our customer service team is available Monday through Friday, from 9 AM to 5 PM PT. We aim to respond to all emails within 2 business days.

Frequently Asked Questions

Before reaching out, you might find the answer you're looking for in our FAQ section. We’ve compiled a list of common questions and answers to help you quickly find the information you need.

Order Status and Tracking

Wondering about your order? You can track the status of your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us, and we’ll be happy to assist you.

Returns and Exchanges

We want you to love your purchase. If for any reason you are not satisfied, please visit our Returns and Exchanges page for detailed information on how to return or exchange an item. Our policy outlines the steps and requirements for a hassle-free process.

Product Support

Have a question about a product? Our Product Support section includes detailed information on care instructions, size guides, and other helpful tips to ensure you get the most out of your purchase.

Feedback

Your feedback is important to us. It helps us improve and continue to offer the best products and services. If you have any suggestions or comments, please let us know by emailing hi@oasissociety.com.

Thank you for choosing Oasis Society. We look forward to assisting you!