SHIPPING AND DELIVERY POLICY
Order Processing and Shipping:
All orders will be processed and shipped within 1-3 business days. Our estimated delivery timeline is based on when the order has been dispatched from our warehouse. Please note that processing times may be extended during peak seasons or promotional periods. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Options and Costs:
We offer the following shipping options at this time:
- Standard US Ground: $10 or FREE for orders $125+ USD
- Canada International Ground: $35
Please ensure that the shipping address provided is correct. We are not responsible for delays or issues arising from incorrect or incomplete address information.
Duties and Taxes for Canadian Customers:
For orders shipped to Canada, duties and taxes are not included in the purchase price. Any duties, taxes, or fees associated with your order are the sole responsibility of the recipient and may be collected at the time of delivery. We recommend consulting with your local customs office for further information regarding potential costs.
Package Responsibility:
OASIS SOCIETY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Once your package has been handed over to the carrier, we are not liable for any loss, theft, or damage to the package.
If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order to report the issue. Please provide photos of the damaged package and contents to expedite the resolution process.
International Orders – Canadian Customers:
For orders shipped to Canada, please note that duties and taxes are not included in the purchase price. Any duties, taxes, or fees associated with your order are the sole responsibility of the recipient and may be collected at the time of delivery. We recommend that you consult with your local customs office for further information regarding the potential costs. For an estimate of duties and taxes, you can utilize the following link: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html.